FAQ

Hello Roadies!

Here are a few upcoming changes that will be fully in place by the end of 2024 so I'm able to keep bringing you awesome products and hopefully some laughs.

- No more restocks. I have too much sitting product and not a big enough marketing budget. LOL!

- Instead I'll be updating and redesigning older sets.

- NEW: 6x6 paper pads coming!

- INKED will all remain the same.

- The Buy/Sell/Trade portion of the Facebook group will be more organized and easier to use if you had your heart set on an older set that won't be restocked now.

- The preorder time will be longer so you can account for budgeting and planning.

- The dies outlet isn't going anywhere.

WANNA SEE A VIDEO ALL ABOUT IT?

Click here to go to the Facebook Group!

Here's the exact link to the video!

XO LARA

BASED ON YOUR FEEDBACK HERE'S A BIT MORE:

- Black Artists Matter category is not going anywhere.

- Sold out designs will slowly be removed from the website.

- The Roadies sets WILL be restocked. They're the only ones!

 

Small batch, limited run, any subject you can imagine!

Current processing times:

5-12 business days for orders that do not contain a preorder.

4-6 weeks for orders that DO contain a preorder.  As mentioned below, if your order contains a preorder it will be held until the preorder is here.  Tip: separate your on hand items and preorders into different orders.

I update this information as I go, so please 
SUBSCRIBE TO MY NEWSLETTER EMAILS to get these updates.
 
Please allow 48 hours, M-F, for a portal response.
>>CUSTOMER SERVICE PORTAL<<

SHIPPING TIERS:

INKED girls ship in a plain envelope.

Regular orders ship in whatever shipping supplies are most affordable at the time.

Over $100 ships free including all of the above AND you'll receive an cute and/or snarky enamel pin.

Do I need a store account?

If you want to start earning rewards and shop coupon referral credits, yes!  You will also need to create a customer account.  Here's a video on how to find your account once it's created!

How do I redeem my points?

Click here to learn how.

Can I "add on" to an order I already placed or combine multiple orders?

I don't combine orders.  Any emails requesting this will not be answered.  This allows me more time to focus on packing your actual order.  Woohoo!

Can I change anything on my order after it's placed?

Sorry, I am not able to do this.

Can I change my address after I've placed my order?

No.  

Why did I get a refund? 

If an item was refunded on your order, it's likely due to an unfortunate inventory error. While rare, this is very frustrating on both ends, but I'm constantly working to improve this.

Do you ship internationally?

Yes! I ship anywhere that can get mail.  Shipping will automatically calculate during your checkout process.

Will you be restocking __________?

 

I have moved to a preorder-only business model. Only the Roadies sets will be consistently restocked.

 

Can I get a refund?

Due to the nature of paper crafting items, the answer is unfortunately no.  If your stamp arrived defective, please let me know via the customer service portal.

I have a free shipping code, what shipping options does that include?

This will always be the cheapest shipping option, usually Ground Advantage.  If you’d like Priority, Priority Express or anything else you will need to pay that shipping cost before I can ship your items.

How do discount codes work?

Click here for all the info!

Only one discount code per order, meaning you won't be able to stack a discount from the spinner, reward points, or free stamp Wednesday offer.  (I've tried to configure a way for this to work but it's just not in the cards y'all!  So, one discount per order.)

How do the preorders work?

If an item is listed as preorder, you can usually expect it to ship within 6 weeks.  If your order contains an item listed as "preorder", ALL of your items will ship when that item arrives.

I read on the back of my stamps that a portion of your profits are donated.  What's that all about?

I donate to Disabled American Veterans (DAV), read why here.

Angel Policy **DOES NOT APPLY TO DIGITAL PRODUCTS**:

Of course, Ink Road Stamps are ready to jump into your creations!  This is how you may use them:

Ink Road designs are protected under United States and international copyright laws and treaties, images may not be used for logos, trademarks or promotional materials, you may not copy or rent our products. Ink Road Stamps themselves are for personal use only.

Please enjoy selling your stamped and die cut artwork by adhering to the following criteria:

  • Ink Road designs may only be used to create original works and may not be stamped, die cut, or other production methods for the expressed purpose of being reused by a third party.
  • All stamped art must be individually hand stamped and may not be reproduced or copied using any means other than hand stamping. This includes photocopying, printing, tracing, scanning, etc. This also applies to any die cut images.
  • Artwork for sale must be hand stamped and/or hand die cut by the artist personally. Mass production and/or use of paid workers is not allowed.
  • Quantities of each original work must be limited in scope and must not constitute an ongoing business.
  • Ink Road Trademarks and Copyrights must be displayed where applicable.
  • People selling stamped and die cut art assume all liability for their work and agree to indemnify Ink Road and its artist(s) from disputes arising from their work.

Ink Road may amend these policies at any time.

Ink Road reserves the right to deny the use of Ink Road products in creations for resale.

More important links:
Terms of Use
Handmade Card Shop Directory
More helpful links...